OfficeCare Survey 2016 Results!

Every quarter, at OfficeCare we conduct surveys for all our clients, to gather feedback on our services. This includes what clients like about our services, what they dislike and most importantly what they think we can improve on to ensure that our current clients and prospective clients receive the best service.

We recently carried out a Customer Satisfaction Survey for this quarter, and we are ecstatic with the results and the testimonials we received. Our NPS score for 2016 has resulted to +32 which has been our highest score to date.

After analysing our results, we found there were recurring answers that clients particularly gave in regards to our service;

  • Firstly, our SERVICE RECORD and COMPETITVE PRICING. Many clients expressed that over the years, we’ve delivered excellence and made particular effort to ensure that we leave their premises spotless. Thus, although we are competitively priced, we create added value for all our clients, making sure they feel that they’ve received high value for their money.
  • Secondly, our EXCELLENT PROPOSAL and HOSPITABLE STAFF are key reasons why Clients love us and most importantly have continued to use our commercial cleaning services. Our results displayed that clients appreciate our proposals as we specifically tailor them to their particular requirements and ever-changing needs. They also appreciate the relationship we’ve maintained with them by providing them with highly trained staff who clean with precision and detail as well as Account Managers who are responsive, courteous and professional.
  • Lastly, clients believe we are REPUTABLE COMPANY with extensive knowledge about the industry, hence they have trust in our services and recommend us highly for commercial cleaning services in East Midlands and South Yorkshire.

Indeed, this is a joyous moment for us as we work hard to constantly better our commercial cleaning services, so that our clients are 100% satisfied. Although we’re pleased with the feedback we’ve received, this only means that we will better ourselves and aim to be the best commercial cleaning company in East Midlands and South Yorkshire.

We have had over 25 years experience in commercial cleaning and office cleaning and cover the following areas; Derby, Office Cleaning Sheffield, Nottingham, Commercial Cleaning Rotherham, Office Cleaning Doncaster and Leicester as well as providing Janitorial Products throughout the UK.

If you are looking for office and commercial cleaning in Nottingham, Sheffield, Doncaster, Rotherham and Leicester then call us on 01332 332 331 or email

Share this story

To Do List – Clean 32,600 seats at DCFC – CHECK!

Ten days ago the mammoth task of cleaning the seats at Derby County Football Club began, some 1,400 man-hours later the task is complete.
Read Full Article

Office Cleaning Case Study

"You can see the benefits; our offices are always clean. In the 8 years that OfficeCare have been looking after our offices we have had no cause for complaint"
Read Full Article

Self-Cleaning, In-House Cleaners, Cleaning Contractors – Which is the most Beneficial and Cost-Efficient?

When making a decision on how to ensure your office stays clean, it’s definitely worth assessing the following three options that any business has.
Read Full Article