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Office Cleaning Case Study

Renewi formerly Shanks Waste Management opened their offices on Rayneswway in Derby at the end of 2009. OfficeCare have been providing their office cleaning services for over 8 years. Shanks who have recently changed their name to Renewi are the waste management company for Derbyshire County Council and Derby City Council.

When they opened their offices in December 2009 they needed a regular office cleaning service. They had made the decision to use commercial cleaners as they needed a managed service so they could focus their full attention on the business, office cleaning wasn’t something they wanted to think about.

As a business, Renewi have an ethos to support and use local businesses whenever possible. Office manager Gayle Harrison said ‘OfficeCare seemed the perfect choice, local, professional and experienced, we felt straightway that they would work with us and not treat us like a number or just a building to be cleaned.’

One cleaner looks after the Renewi offices with trained relief staff who are familiar with the site to cover any illness or holiday. We use IQTimecard, to monitor cleaning times, making sure all hours are recorded, paid and charged correctly.

Gayle said ‘you can see the benefits; our offices are always clean. In the 8 years that OfficeCare have been looking after our offices we have had no cause for complaint. We get a good service from people we trust. Noel, has been with us for nearly 2 years now, he’s part of the team.

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